Terms & Conditions

Elegant Lady Ireland Online Shop is owned by the Irish wholesale distributor Lina Trading which is based in Dundalk Co. Louth.

1.a These terms of sale apply to all goods supplied by Lina Trading. (known as “the supplier”) Our business is located at Balriggan House, Kilcurry, Dundalk Co. Louth A91 X6D8. Company registration number 588805 and supplied to any business entity (known as ” the customer”) We are not a retail store.
1.b No contract exists between you and the Supplier for the sale of any goods until the Supplier has received your order, payment in full (in cleared funds) and has emailed you an invoice for the order. Once the Supplier does so, there is a binding legal contract between us.
1.c The contract is subject to your right of cancellation (see below).
1.d The Supplier may change these terms of sale without notice to you in relation to future sales.

Below you will find all the information you need on Delivery & Returns. If you have any questions, don’t hesitate to get in touch and we will be happy to help.

Tel:+353 (0)873928509
Email: elegantladyireland@gmail.com

Delivery

  • We deliver nationwide in the Republic of Ireland & Northern Ireland
  • Free delivery if you spend €40 or more on your order
  • Collect In Dundalk Warehouse (Map Link) – FREE!
  • An Post & Fastway Nationwide Couriers (includes tracking service) – €5.99

Orders placed before 1 pm Monday-Friday will be dispatched the same working day. Any orders made after this will be dispatched the following day. Orders placed after 1 pm Friday will be dispatched on Monday.

Returns / Refunds

We are confident you will be happy with your purchase. However, if you are not completely satisfied with your order, we are happy to offer you a full refund for the value of the product. All items are checked prior to shipment to make sure they are in perfect condition. The items must be returned in the same condition with all packaging and garment tags still attached.

  1. Please contact us before returning the items at our contact page here or phone us at +353 (0)873928509
  2. Please place your invoice sheet inside your returns parcel, and please state which items you would like to return or exchange and the reason why.
  3. We recommend items be returned via a recorded courier service. Please note that all items returned to us are the responsibility of the customer until they arrive at our warehouse.
  4. Items should be dispatched to the following address: Lina Trading, Balriggan House, Kilcurry, Dundalk A91 X6D8
  5. Unsuitable items will only be refunded when returned within 14 days of receipt.
  6. All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred.
  7. We advise that all customers check the item(s) thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.

Delivery Issues

We send all items on a tracked and signed delivery, this prevents any loss. If you request a forwarding address or safe place for your delivery, this is at your own risk, as we cannot accept responsibility for lost parcels that are not signed for.

Faulty or Defective Items

We make every effort to quality check all products before they leave our warehouse. Unfortunately, oversights may happen, in this case we look to resolve the issue within a reasonable time.

In cases of a genuine manufacturing fault, we may be able to offer a replacement, subject to availability. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.

If your item appears to be faulty, please return it to us for inspection. You may speed up this process by providing us with images of the fault prior to postage. Should we agree there is a fault and there is no replacement available within a reasonable time, we will refund the item in full. If the customer has kept part of the order and returned a faulty item, a refund of postage will not be applied to the order. Please make sure you get a confirmation from us first before sending any items back.

Items must be returned via recorded courier service as above.

Taking Care of Items

We sell premium quality clothing and accessories and therefore many items may be made with delicate fabrics and materials. We advise you to take care of your items as per the designer or brand’s washing and handling instructions. Although we will accept returns for items with a genuine manufacturing fault, we cannot accept returns for goods that have been miss-handled, soiled or washed without care. All returns of this nature will be investigated and at the discretion of Sister.

Links To Other Web Sites
Our website contains links to third-party websites or services that are not owned or controlled by Lina Trading. E.g. PayPal, Stripe

Lina Trading has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Lina trading shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, or services available on or through any such websites or services.

Registering for newsletters or as a VIP Customer

By registering for newsletters or as a VIP Customer you agree to receive product offers by email from elegantlady.ie (Lina Trading). You can always click on unsubscribe at the bottom of the emails or contact us and ask for your account to be closed.

PRIVACY POLICY

At Lina Trading we are committed to protecting the privacy of customers and all visitors to our site. We do not share any personal information with third parties and your information is strictly confidential to our company.

Linatrading.com uses 128 bit encrypted SSL secure server and PayPal or Stripe secure servers to collect all credit card/debit card information.
We do not keep a record of your card details and we have never come across even one case of credit card fraud using our shopping system. For more insight, you may also want to read Stripe’s Terms of Service https://stripe.com/ie/terms or Privacy Statement https://stripe.com/ie/privacy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and the logged-in process. You can turn off cookies within your browser by going to ‘Tools | Internet Options Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. For more general information on cookies see https://en.wikipedia.org/wiki/HTTP_cookie

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If you do not wish to receive this please click the Unsubscribe button contained in the email.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Shipping Address
  • Bill Address

Our website contains links to third-party websites or services that are not owned or controlled by Lina Trading. E.g. PayPal, Stripe

Lina Trading has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Lina trading shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, or services available on or through any such websites or services.

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). If you want us to export or delete your data, please contact us through the contact page here. Website administrators can also see and edit that information.

Your rights for Data Deletion or Export

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to exercise this right, please contact us through the contact page here.

Registering for newsletters or as a VIP Customer

By registering for newsletters or as a VIP Customer you agree to receive product offers by email from elegantlady.ie (Lina Trading). You can always click on unsubscribe at the bottom of the emails or contact us and ask for your account to be closed.